FAQ

FACE DEVICE

Our devices are not compatible with pacemakers, pregnancy or severe acne.

Our devices are not EMS or TENS devices. We are the only company to offer devices that are certified as medical devices, and whose patents are French and international. Our devices are different in that their stimulation programme uses a unique bioelectricity.

The SkeenPatch treatment does not stimulate the facial muscles; it treats all the layers of the skin in a cascade, following the path of the nerves.

The SkeenPatch treatment stimulates the nerves, so it’s perfectly normal to feel the stimulation in places other than the application area. This is what we call ‘distance treatment’, which is our special feature.

The SkeenPatch microcurrent is reversed. The gentler the current, the more effective it is.

We therefore recommend using a gentle intensity (usually 2 or 3). The sensation should be a slight, non-obtrusive tingling.

As everyone’s experience is different, some people will start at 1, others at 3…

The devices are guaranteed for 2 years, parts and labor, excluding breakage.

Each patch for the face is reusable 7 to 8 times.

The NEO range is intended for daily use during the initial treatment: sessions of 30 minutes each day for 5 weeks.

Once your treatment is completed, you will need to move on to the maintenance phase. 1 to 2 sessions per week will be enough to maintain and improve the results achieved. The sessions will be done with the patches of your choice.

Application must be made to clean, dry skin. Do not add any cosmetic treatment before applying the patches. We recommend double cleansing the skin before application to remove any remaining makeup, cream/oil, sweat or sebum. Apply your patches immediately after cleaning.

Do not apply hydroalcoholic gel to the back of your patches. Our advice: you can re-moisten the conductive gel by moistening it with a drop of water before placing it back on its support.

If your device tends to turn on less well, or you feel less stimulation, this is a sign that a battery change is necessary. Change your batteries with new batteries, taken out of the blister. We advise you to use the recommended Maxell brand batteries for optimal charge content.

Yes: the more sessions you do (in duration or number), the more you capitalize on your results.

We recommend waiting between 15 to 21 days after any surgical procedure before resuming your sessions.

Approximately every 20 hours of session.

We recommend storing your patches in a cool and dry place, away from light and any heat source. You can also store them in the fridge, especially in hot weather.

Yes. The only contraindications being wearing a pacemaker, pregnancy and severe acne.

Patches must be applied to clean, dry skin. If the skin is not cleaned well enough, the patch may not adhere completely. After cleansing your skin, apply your patches immediately. Each patch is reusable 7 to 8 times. Beyond that, the conductive gel is altered and no longer adheres. Be sure to change them regularly.

Our devices do not in any way eliminate facial fat. On the contrary, they regenerate the tissues in order to restore volume at the top. On the other hand, they will have a draining action on faces prone to water retention, making it possible to lighten the lower part of the face.

body device

Our devices are not compatible with pacemakers, pregnancy or open wounds. 

Wired patches are used in multiples of 2, and include wires for connection to the device. They can be used in multiples of 4 with a single device, and allow treatment of a wide area.

Nomads patches are wireless and are used per unit/device.

The SOLO set, also known as the URINARY LEAKAGE set, is a device for treating urinary leakage and incontinence.

The DUO set included 2 devices that can be used with 8 wired patches or 2 nomads patches at the same time. As well as health/well-being applications, the DUO set can be used for aesthetic applications to treat cellulite and water retention.

The body patches can be reused 20 to 25 times, depending on your skin type.

You don’t have to clean them.

The devices are guaranteed for 2 years, parts and labor, excluding breakage.

Program 1: Regeneration
Program 2: Osteoarthritis
Program 3: Repair and Regeneration

It could be several things:

  • Bad selection of patch mode: WIRES for wired, PATCH for nomads. Be sure to select the correct patch mode.
  • Dead batteries or overused patches
  • You turn on the device while your patches are not placed on the skin. Apply the patches according to the desired application then turn on the device.

This is a sign of dead batteries or a low battery level.

Whatever the patches, the effectiveness is the same. However, nomads patches can be used on smaller areas than wired ones and allow you to use them outdoors.

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