These general terms and conditions of sale govern the rights and obligations of i.Management and the purchaser in connection with the sale of goods offered by i.Management on and/or off its website.
In the case of sales on its website, i.Management intends to identify itself to the buyer as a distance contract concluded electronically:
SARL I.MANAGEMENT
Head office: 80 rue Curial – 75019 Paris
Customer service
For further information, questions or advice, please contact our customer service department by e-mail: contact@myskeenpatch.com.
goods offered by the company i.Management on its website and/or outside it.
In the case of sales on its website, regarding a contract concluded remotely in electronic mode, the company i.Management intends to identify itself to the buyer:
SAS I.MANAGEMENT
Head office : 80 rue Curial – 75019 Paris France
Customer service
For any information, questions or advice, our customer service is at your disposal:
-by email: contact@myskeenpatch.com.
All product offers offered on the site are limited to the territories defined on the DELIVERY & RETURNS page.
The contract being offered in French and English,
i.Management excludes all liability in the event of misunderstanding by an Internet user who does not master the French or English language.
The offer is made for a specific period, the buyer should pay attention to the validity limit of the offer over time as specified on the site www.myskeenpatch.com
Prices are indicated in the online order form. They are indicated in euros including tax excluding fixed contribution to shipping costs.
Shipping costs include a contribution to preparation and packaging costs as well as postage costs. They are fixed for each box ordered.
1: Step to follow to place an order on the site
From the site:
– select your product by clicking on the photo,
– specify the desired quantity, and add to the basket, confirmation of the addition opens on the screen
– to pay: click on pay
– select the country of delivery then validate
– check medical contraindications, validate the general conditions of sale and validate everything
– enter the payment method
– for payments by credit card only: receipt of payment confirmation by email
The order is only validated with confirmation of payment:
– by bank card when the banking platform sends back the transaction validation message,
– by bank check, postal order or international money order when the documents are received by i.Management,
– by bank transfer when the information is brought to the attention of i.Management by its bank.
If you pay for your order in several installments, you accept Alma’s general customer conditions. as well as the special Alma conditions for I.Management clients.
The buyer undertakes to pay the cost of the products purchased as well as any additional amounts (including all taxes and surcharges at the legal interest rate, in the event of delay, if applicable) which may be incurred in connection with or related to his purchases.
As such, the buyer has the following payment options to choose from:
> By credit card (secure payment).
i.MANAGEMENT uses the e-commerce solution of the Caisse Régionale du Crédit Agricole Sud Méditerranée bank.
The buyer is thus assured of the protection of his transactions. The banking information provided when confirming an order never passes unencrypted over the Internet, thus avoiding any risk of hacking. Data encryption is carried out at 128 bits, the highest level of encryption authorized.
i.Management specifies that payment is made directly on the CRCASM banking platform and that i.Management does not have access to the buyer’s bank card code at any time.
> By bank check in euros
All the buyer needs to do is indicate “payment by check” when ordering online and then send their check to i.MANAGEMENT 80 rue Curial 75019 Paris, indicating their order number. The order is validated from the moment the check is cashed by the i.Management bank.
> By bank transfer
All the buyer needs to do is indicate “bank transfer” when ordering online, then place their transfer order on the i.Management bank account with their order number as a reference. The order is processed once the transfer corresponding to the entire order is credited to the i.Management account. All bank charges are borne by the customer.
> By postal order
All the buyer needs to do is indicate “postal money order” when ordering online and attach their order number to the money order. The order is processed upon receipt of the mandate. The mandate must cover the entire order. All bank charges are borne by the customer
i.Management offers several delivery methods: Tracked letter delivered to mailbox, Colissimo (delivery with recipient’s signature), Colissimo Export Outre Mer, Colissimo Export International i., or UPS. Depending on the delivery method selected, the delivery costs payable by you will be those in effect on the day your order is placed and will be specified to you before finalizing your order.
i.management strives to ensure its shipments in mainland France within 4 working days upon validation of the order to the address of your choice.
The announced deadline does not take into account cases of force majeure which may prevent delivery on time (bad weather, temporary breakage, delay by customs for foreign countries and the French Overseas Territories), nor delivery problems attributable to the carrier, nor those due to the buyer (wrong or incomplete address). Any complaint must be received within ten days from the date of validation of the order.
If your country does not appear in the list (see appendix 1), please contact us for shipping costs.
i.Management gives the buyer a parcel number when it is shipped and can inform them of their situation at any time thanks to Colissimo tracking.
If the product is not available, the customer will be notified as soon as possible by e-mail or telephone of the estimated delivery date.
For certain destinations, i.Management may use couriers other than Colissimo to deliver the package. i.Management will then communicate the information necessary for tracking the package by email to the customer.
The buyer may exercise his right of withdrawal in accordance with article L 121-20 of the Consumer Code within 14 days from placing the order or receipt of the products. To exercise this right, the buyer can use the standard withdrawal form available on www.myskeenpatch.com or make any unambiguous declaration indicating their intention to cancel their order.
This right is exercised by sending the declaration by registered letter with acknowledgment of receipt or returning the products to i.Management, with shipping costs and fees invoiced by financial organizations (Paypal, Alma, etc.) remaining the responsibility of the buyer.
The products must be in perfect condition and in their original packaging, unopened, unsealed, unused, not missing, suitable for resale, accompanied by any possible accessories, instructions for use and documentation as well as the corresponding invoice, and returned by registered Colissimo at your expense within 14 days following your delivery.
No returns will be accepted after this 14 day period. Only unopened products will be refunded.
We thank you for indicating on the back of the invoice originally included in your package, the reason for the return you are making. Packages for which no attached element allows the sender to be identified (order number, surname, first name, address) cannot be returned.
Pack the items carefully and send them exclusively by registered Colissimo to:
I.MANAGEMENT
80 rue Curial
75019 PARIS
Please allow 30 working days for your return to be processed. Reimbursement is made either:
The costs and risks associated with returning the product are the responsibility of the sender. The refund therefore does not include delivery costs.
In the event of free shipping, the fixed amount of shipping costs will be retained. This amount corresponds to the price in effect on the day of the order.
However, the right of withdrawal mentioned above is not applicable outside of sales on the i.Management website. No withdrawal period is accepted in the event of a direct purchase at i.Management’s points of sale, such as in stores, in its premises or any other designated premises, on i.Management stands or any other designated stands at trade shows and exhibitions.
Delivery is made by direct delivery of the product(s) to the buyer. It can also be made by sending it to the buyer after the direct sale to the buyer and on the sales sites designated above. Any sale is then deemed final. No withdrawal period is accepted
General warranty
No commercial guarantee other than the legal guarantees (articles L 211-1 to L 211-18 of the Consumer Code, guarantee of defects and hidden defects provided for by the civil code) is given by i.Management.
It is the customer’s responsibility to check the goods when they are picked up. In the event of damage or missing items, complaints about apparent defects or non-conformity of the product(s) delivered, the customer will issue clear and precise reservations. It will be up to the customer to provide any justification as to the reality of the anomalies observed. Any reservations or complaints must be sent to i.Management within the deadlines set in article L 133-3 of the Commercial Code. The customer has a period of 3 days from delivery to address his protests. Any complaint must be made by writing to the following address:
I.MANAGEMENT 80 rue Curial 75019 Paris
Or by email: contact@myskeenpatch.com
Any warranty is excluded in the event of defects and deterioration resulting from external events, accidents, sabotage, or any event presenting the characteristics of force majeure.
Any guarantee is in particular excluded in the event of a method of conservation of the products by the consumer that is unsuitable for their nature or use in abnormal conditions or not in conformity with the nature, prescriptions or suitability for use of the product(s).
The 2 year « parts and labor » warranty begins from the date of purchsase by the consumer and applies exclusively to products used for domestic purpose.
Any other use within the framework of professional use by a natural or legal person excludes any application of the warranty.
The warranty does not cover failures due to impacts, shocks, or falls, liquid infiltration on electronic parts, commissioning errors or poor user handling, or use contrary to the instructions in the user manual, the conditions of transport or shipping, the use of accessories and/or spare parts not distributed by I.Management France, a lack of maintenance, the presence of foreign bodies.
It also does not cover the replacement of wearing parts or consumables, even unused ones, such as électrodes, batteries, covers, etc…
The warranty does not apply to a device that has been dismantled, even partially.
I.Management France declines all responsability for any damage, direct or indirect, linked to non compliance with the conditions of use as described in the instruction for use, installation, and maintenance of the device.
The repair warranty is 6 months for the same repair except for user handling error
Ou par e-mail : contact@myskeenpatch.com
Toute garantie est exclue en cas de défauts et détériorations provenant d’événements extérieurs, d’accidents, de sabotages, ou de tout événement présentant les caractéristiques de la force majeure.
Toute garantie est notamment exclue, en cas de mode de conservation des produits chez le consommateur impropre à leur nature ou d’utilisation dans des conditions anormales ou non conformes avec la nature, les prescriptions, l’aptitude à l’emploi du ou des produits.
Terms
1 / Products
Apart from the right of withdrawal and the legal guarantees mentioned above, any return of product must be subject to the prior agreement of i.Management and meet the conditions required by it. Without prior agreement and/or compliance with the return conditions, any package will be refused by i.Management and reshipped at the sender’s expense.
Regarding product exchanges, your returns can be sent at your expense up to 7 days following your delivery. The amount of reshipping costs is flat rate and varies depending on the country of the recipient. We reship exchanges the day after they are received at our premises.
No exchanges will be accepted after this 7 day period. We only exchange unopened boxes.
2 / Returned and unclained packages
Parcels not claimed by customers are returned to i.Management by transport after a fortnight at the post office. i.Management then sends a message to the customer to inform them of the return of the parcel. Reshipping the package is the customer’s responsibility and corresponds to the costs actually incurred by i.Management
Customer service
For any information, questions or advice, our customer service is at your disposal: – by email: contact@myskeenpatch.com
In the event of unavailability of the ordered product, the buyer will be informed as soon as possible by telephone or email of this unavailability. i.Management will offer full reimbursement of the sums paid in payment, and in any case within thirty (30) days of notification of unavailability of the product, unless, as far as possible, a longer delivery time is agreed with it under the conditions of point 5 above.
In the event of non-payment, forty-eight hours after a formal notice remains unsuccessful, the sale will be automatically terminated by i.Management which may request summary restitution of the products without prejudice to any other damages and interest. The amounts remaining due for other deliveries will become immediately due if i.Management does not opt for the resolution of the corresponding orders.
The goods sold remain the property of i.Management until full payment of their price. However, the risks relating to the goods will be transferred to the buyer or the carrier, upon physical delivery of the products.
Sites external to i.Management having a hypertext link with this site are not under the control of i.Management which therefore declines all responsibility for their content. These links do not constitute, under any circumstances, an approval or partnership between i.Management and these sites, which are subject to their own conditions of use and privacy protection policies.
The buyer is therefore informed and aware that the i.Management website may contain information and/or elements not belonging to i.Management and/or not under its control. Consequently, the buyer acknowledges that i.Management cannot be held responsible, and cannot be considered as accrediting any information, any element or content belonging to a third party, which the buyer could access via the i.Management website or by means of a link from this site.
The site www.skeenpatch.eu respects current laws on the protection of privacy. In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to access, modify, rectify and delete data that concerns you. To exercise this right, write to us:
I.MANAGEMENT, 80 rue Curial, 75019 PARIS
Or by email: contact@myskeenpatch.com
i.Management undertakes not to disclose personal information about you to third parties. They will only be used by its internal services for the processing of your order and to reinforce and personalize communication as well as as part of the personalization of the site.
i.Management therefore does not sell, market or rent information concerning its customers to third parties.
It may decide to do so in the future with suppliers or service providers of i.Management for the direct and related needs of the execution of the sales contracts that it concludes with its customers. It undertakes to inform its customers in advance to enable them to use their right of opposition.
In particular, during navigation on the n particular, during navigation on the site, depending on the pages visited or the services which interest the Internet user, he may be required to communicate information concerning him likely to reveal his state of health.
To the extent that health data is directly or indirectly nominative, whether communicated by the Internet user and/or by a health professional, the latter is not subject to any commercial exploitation and is not transmitted to anyone for commercial purposes or commercial prospecting by i.Management
The elements, information and services that the buyer accesses, downloads, uses and which are offered or sold by the i.Management website are provided “as is” and without warranty of any kind, all subject to the legal provisions applicable in this matter.
i.Management makes no commitment or guarantee of any kind, expressly or implicitly, as to the proper functioning of the site and its content.
i.Management disclaims all liability in the event of damage that may have been caused by a virus or any other data corruption problem resulting from access to, downloading or use of its services, including, but not exhaustive, direct and indirect damage.
i.Management reserves the right to modify, terminate, suspend or interrupt at any time, for any reason and at its sole discretion, access to all or part of the site, including in particular for the content, functionalities or hours of availability without prior notice.
For any comments or questions, you are invited to contact us.
All rights on the site www.myskeenpatch.com are the property of the company i.Management. These rights are reserved.
All documentation available on this site is offered to our visitors for personal use only.
Under no circumstances is it authorized to reproduce, modify, use or reuse the content of the site for public or commercial purposes, including texts, images, supports unless the prior written consent of i.Management has been obtained.
For buyers located in France, this contract will be subject to French law and the legal rules of territorial jurisdiction or attribution will apply.
For buyers located in the European Union, this contract will be subject to French law, unless the conclusion of the contract has been preceded by advertising or a proposal specially made by i.Management in the consumer’s country. The competent court will be determined according to the provisions of Community Regulation No. 44/2001 of December 22, 2000.
For consumers located in other countries: unless mandatory legal provisions to the contrary, this contract will be governed by French law and any dispute arising from this contract will fall under the jurisdiction of the French law.
We use Google Analytics to consult the statistics of the site myskeenpatch.com in anonymized IP mode.
We use Google Analytics to consult the statistics of the site myskeenpatch.com in anonymized IP mode. Our firewall and security system also tracks IPs to block hacking attempts and protect your data
The company I.MANAGEMENT, whose head office is located at 80 rue Curial in Paris, has the online sales website myskeenpatch.com. This site allows us to receive orders from our customers and the data collected on this occasion are recorded and processed in a customer file.
This file allows to:
Data relating to orders: transaction number, purchase details, purchase amount, data relating to the payment of invoices (payments, unpaid amounts, discounts), delivery, product returns.
Data relating to means of payment: type of payment only, to the extent that the bank card number, expiry date of the bank card, visual cryptogram are directly processed in a secure manner on the payment gateway of our bank, PAYBOX.
Data relating to the Skeen Patch device rental contract: date of birth, place of birth, IBAN, BIC bank details. This data is encrypted.
The customer and billing services of the company I.MANAGEMENT are recipients of all categories of data.
If you no longer wish to receive advertising from the company I.MANAGEMENT (exercise of the right of opposition or withdrawal of consent already given), contact us or complete one of the forms below.
You can access the data concerning you, rectify it or have it deleted. You also have a right to portability and a right to limit the processing of your data (Consult the website cnil.fr for more information on your rights).
To exercise these rights or for any questions about the processing of your data in this system, you can contact our offices.
You can request a modification of your personal data, account or other, at any time on our site myskeenpatch.com by sending us an email at contact@myskeenpatch.com. Please note that you have the possibility to modify your information also via your Customer Account.
The majority of data concerning you, in addition to computer IP tracking data for Google Analytics and the security of this site, can be viewed on your Customer Account.
However, you can request a copy of these from us by sending us an email to contact@myskeenpatch.com.
If you want us to delete all personal data concerning you as well as information which you own and which you have communicated on this site, simply send us an email to contact@myskeenpatch.com. In accordance with GDPR rules, we will only retain mandatory accounting data for businesses.
We’ll give you €50 off your first box order.
