GENERAL TERMS AND CONDITIONS REGARDING SKEEN PATCH DEVICES RENTAL

These General Conditions define the conditions under which I.Management rents to users. The contractual documents binding I.Management and the user, subject to acceptance of the order by I.Management, are the rental form signed by the user and these General Conditions (together the "Contract").

SARL I.MANAGEMENT
Head office : Parets d'en Marcie 66600 Salses le Château

Secondary establishment & after-sales service : 80 rue Curial - 75019 Paris

Customer Service
For any information, questions or advice, our customer service is at your disposal:
-by phone: 01 43 20 95 47
-by email: 

1.1. The rented devices are those offered from a selection of devices offered on the myskeenpatch.com website ("Site").

 

1.2 Any order implies the user's full and unreserved acceptance of the Contract. To place an order remotely, the user must have a valid email address in order to receive the order confirmation sent by email. The user accepts and acknowledges that the validation by him of his online order is proof of his consent to the said order. The non-transmission of data related to the order prevents the completion and analysis of the user's transaction. The occurrence of an unpaid order due to fraudulent use of a bank card or other means of payment will result in the registration of the details relating to the order associated with this unpaid order in a payment incident file. An irregular declaration or an anomaly may also be subject to specific processing. As part of the order control service, I.Management or its partners may contact users by any means with a view to validating a transaction and may, if necessary, request supporting documents (ID and bank details/cancelled cheque, etc.). The user is informed that the failure or refusal to transmit the requested supporting documents will prevent I.Management or its partners from granting a guarantee on the transaction concerned. In the absence of a guarantee, the order will not be accepted. The delay in transmitting the requested documents to I.Management or its partners may delay the shipment of the Device ordered.

2.1. In the case of a distance order, the user has 14 days from the date of receipt of the Device to exercise his right of withdrawal. To exercise the right of withdrawal, the user must notify his decision to withdraw, before the expiry of the aforementioned period, by means of an unambiguous statement, for example by using the withdrawal form sent to the following address I.Management 80 rue Curial 75019 Paris. The user must return the equipment in its complete box in a condition suitable for resale, in its original packaging, accompanied by all its accessories in unused condition, instructions and documentation to the following address I.Management 80 rue Curial 75019, without undue delay, and in any event, no later than 14 days following communication of its decision to withdraw. This deadline is deemed to have been met if the user returns the complete box containing the device(s) and all accessories before the 14-day deadline expires. If the equipment is not returned, I.Management will invoice the user for the price referred to in article 9.2. The user is responsible for the direct costs of return. The user is only liable for the depreciation of the device resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Device. I.Management will reimburse all sums paid by the User for the order, less the value of any self-adhesive electrodes used by the User, if any, within 14 days of the date on which I.Management is informed of the User's decision to withdraw, using the same means of payment as the one used for the initial transaction, unless the User expressly agrees to a different means.

2.2 This right of withdrawal cannot be exercised if the Device has been manufactured according to the particular specifications desired by the user.

3.1. The Device (including accessories) remains the exclusive, non-transferable and non-seizable property of I.Management. The Device may not be transferred, rented or lent to a third party in any form whatsoever. The user shall be the custodian of the Device within the meaning of Article 1242 of the French Civil Code from the time of delivery of the Device until it is handed over to I.Management. The user undertakes to keep the Device for the entire duration of the Contract and to take the necessary care of it.

 

3.2. Throughout the duration of the Contract, the user agrees to only use the Device in accordance with its intended purpose, the use normally expected of equipment of this nature and read the operating instructions provided with the Device.

3.3 In the event of a breakdown of the Device, the user shall inform I.Management immediately by telephone and return the Device by registered post, in a package ensuring appropriate protection, to the address and in the manner indicated. In the event of a breakdown resulting from an inherent defect in the Device or a case of force majeure, I.Management will repair or exchange (identical model device or, if this device is no longer marketed or available, an equivalent device with similar technical characteristics) the defective Device for the duration of the Contract. In the event of a breakdown not resulting from an inherent defect in the Device or a case of force majeure, the costs of repairing the Device, after an estimate has been accepted by the user, will be invoiced to the user; refusal of the estimate will result in the immediate termination of the Contract by the user. Maintenance of the Device is carried out exclusively by I.Management, or by any service provider of its choice.

 

3.4. In the event of the disappearance or theft of the Device, the user undertakes to inform I.Management. The user undertakes to make a declaration to the competent authorities in the event of theft and to send a copy to I.Management. This notification of disappearance or theft to I.Management will result in the termination of the Contract by the user.

 

3.5. I.Management recommends that the user take out insurance covering the risks associated with the possession of a Rental Device (theft, loss, breakage, oxidation, etc.) and the obligations of the Contract.

4.1. The rental and initial payment amounts are those shown on the product sheet of the chosen Device at the time of subscription. These amounts are expressed in euros, including all taxes and excluding delivery costs.

 

4.2. The rental payments due by the user under the Contract are subject to automatic debit

In the case of a remote order, the Device is delivered according to the delivery methods listed on the Site. Without prejudice to the stipulations of article 2.1, the user is invited to check the Device upon receipt and to make any reservations if the Device delivered does not conform to the order or is damaged. For the sole purpose of enabling I.Management to take recourse against the carrier, if necessary, these reservations must be made directly on the delivery slip or sent to the carrier by registered letter with acknowledgement of receipt within 3 working days of delivery of the Device (in this case, a copy of this letter will be sent to I.Management).

The user undertakes to communicate and update his/her correct identification and bank details to I.Management during the term of the contract. In all correspondence with I.Management, the user must mention his/her surname, first name and customer reference. Any incomplete request cannot be processed.

The Contract shall come into force as from its acceptance by I.Management and is concluded for an initial fixed term of 24 months. Unless terminated under the conditions set out in Article 8, the Contract is renewed by tacit agreement for successive periods of one month ("Renewal Period").

8.1. The Contract may be terminated by the user by registered letter with acknowledgement of receipt to I.Management at the end of the initial term. In the event of termination by the user during the initial term, the user may be exempted from payment of the remaining rental charges if he/she can prove a legitimate reason, in particular in the event of: death, detention for a minimum of 3 months in a prison, dismissal of the user on a permanent employment contract, force majeure as defined by the case law of the Cour de Cassation. Termination of the Contract will take effect at the end of the month in progress at the time of receipt by I.Management of the request for termination accompanied by the documents justifying the legitimate reason given. In the absence of a legitimate reason, early termination will result in the immediate payment of the remaining rental payments until the end of the initial term. During the Renewal Period, the user may terminate the Contract at any time by registered letter with acknowledgement of receipt to I.Management. The termination will take effect at the end of the month in progress at the time of the termination request.

 

8.2. Each of the parties may terminate the Contract after sending a formal notice that has remained without effect for 8 days in the event of a breach of the obligations of either of the parties. The following may constitute breaches attributable to the user: - failure to regularise an incomplete or inaccurate file, - non-payment of rent.

9.1. Withdrawal or termination of the Agreement, regardless of the cause, entails an obligation on the part of the user to return the Device (i) under the conditions defined in article 2.1 in the event of withdrawal, or (ii) in a good state of use and maintenance, with all its accessories within 30 days of the effective date of termination, by sending it to I.Management at the address indicated in article 2.1, in a package that provides appropriate protection in the event of termination.

 

9.2. Except in cases of force majeure, if the user does not return the Device or returns it in a poor state of repair, I.Management will invoice the user the public selling price of the Device in force on the day of the order on https://myskeenpatch.com/shop/

In the event of a breakdown/complaint, the user can contact I.Management at the following address: by email at / by mail to I.Management SAS 80 rue Curial 75019 Paris.

The Contract is governed by French law. Any dispute with professional or commercial users, not settled amicably, shall be subject to the jurisdiction of the courts of the Paris Court of Appeal. For other users, the legal rules of jurisdiction shall apply.

To download the withdrawal form below, click here.