GENERAL TERMS AND CONDITIONS OF SALE

The present general conditions of sale determine the rights and obligations of the company i.Management and the buyer in the context of the sale of goods offered by the company i.Management on its website and/or outside it.
In the case of sales on its website, as this is a contract concluded at a distance using an electronic method, the company i.Management intends to identify itself to the buyer:

SARL I.MANAGEMENT
Head office : 80 rue Curial - 75019 Paris

Customer Service
For any information, questions or advice, our customer service is at your disposal:
-by phone: 01 43 20 95 47
-by email: .

All product offers on the site are limited to the territories defined on this page DELIVERY & RETURNS.
As the contract is offered in French and English, i.Management excludes all responsibility in the event of misunderstanding by an Internet user who does not master the French or English language.
The offer is made for a fixed period of time, the buyer should pay attention to the time limit of the offer as specified on the website www.myskeenpatch.com

The prices are indicated in the online order form. They are indicated in euros, including all taxes, but excluding the fixed contribution to the delivery costs.
The shipping costs include a contribution to the preparation and packaging costs as well as the postage costs. They are fixed for each box ordered.

1:How to order on the site

From the website :

-  select your product by clicking on the photo,

- specify the desired quantity, and add to the basket a confirmation of the addition opens on the screen
- to pay: click on pay
- select the country of delivery then validate
- check medical contraindications, validate the general conditions of sale and validate the whole
- enter the payment method
- for credit card payments only: receipt of a payment confirmation by email

The order is only validated after confirmation of payment:
- by credit card when the banking platform returns the transaction validation message,
- by bank cheque, postal order or international money order when the documents are received by i.Management,
- by bank transfer when the information is brought to the attention of i.Management by its bank.

- Payment in instalments safely with Alma
If you pay for your order in installments, you agree to Alma's general customer conditions. as well as Alma special conditions for I.Management clients.

The Buyer agrees to pay the cost of the products purchased and any additional amounts (including any taxes and surcharges at the legal interest rate, in the event of delay, if any) that may be incurred in respect of or in connection with its purchases.

In this respect, the buyer has the following payment options at his or her discretion:

> By credit card (secure payment).

i.MANAGEMENT uses the electronic commerce solution of the bank Caisse Régionale du Crédit Agricole Sud Méditerranée.
The buyer is thus assured of the protection of his transactions. The banking information provided at the time of the confirmation of an order is never transmitted in clear text on the Internet, thus avoiding any risk of piracy. The data is encrypted in 128 bits, the highest level of encryption allowed.
i.Management specifies that payment is made directly on the CRCASM banking platform and that i.Management has no access to the buyer's credit card code.

> By bank cheque in euros
It is enough for the buyer to indicate "payment by cheque" when ordering on line then to send his cheque to the order of i.MANAGEMENT 80 rue Curial 75019 Paris indicating his order number. The order is validated from the moment the cheque is cashed by the bank of i.Management.

> By bank transfer
The buyer simply indicates "bank transfer" when ordering online, and then places the transfer order on i.Management's bank account with the order number as the reference. The order is processed once the transfer corresponding to the totality of the order is credited to i.Management's account. All bank charges are borne by the customer.

> By postal order
The buyer simply needs to indicate "postal order" when ordering online and attach his order number to the order. The order is processed upon receipt of the money order. The money order must cover the entire order. All bank charges are borne by the customer.

Delivery time

For France, the delivery is made by Colissimo (delivery without signature; delivery within 48 hours*).
Deliveries to French overseas departments and territories are made by Colissimo Export Outre Mer (72 hours*).
Deliveries to European countries (see Annex 1) are made by Colissimo Export International (delivery time 48 hours*).

(*) The estimated delivery time is to be taken into account the day management dispatches orders, i.e. the same day for orders validated before 12 noon, or the following day. Orders are not dispatched during weekends or on public holidays. Orders are not delivered on Saturdays and Sundays.
The estimated delivery time does not take into account unplanned delays that may prevent delivery in time (bad weather, momentary breakage, delay by customs for foreign countries and DOM TOM), nor delivery problems attributable to the carrier, nor those due to the client (incorrect or incomplete address). Any complaint must be addressed within ten days from the date of validation of the order.
If your country does not figure in the list (see appendix 1), please contact us about shipping costs.
i.Management gives the buyer a parcel tracking number when the parcel is shipped, and can inform the buyer at any time of its status thanks to the Colissimo tracking system.
When the item is available it will be sent to you within one working day after confirming your order.
If the product is not available, the customer will be informed as soon as possible by e-mail or telephone of the estimated delivery date.

For certain destinations, i.Management may use couriers other than Colissimo to deliver the parcel. i.Management will then communicate the information necessary to track the parcel by e-mail to the customer.

The buyer may exercise his right of withdrawal in accordance with Article L 121-20 of the Consumer Code within 14 days of receipt of the products.
This right is exercised by returning the products to i.Management, with only the shipping costs remaining at the buyer's expense.
The products must be in their original condition and packaging, unopened, unsealed, unused, and not missing, and returned by registered Colissimo at your expense within 14 days of your delivery.
No returns will be accepted after this 14 day period. Only unopened products will be refunded.
Please indicate on the back of the invoice originally included in your package the reason for the return. Packages for which no element is attached to identify the sender (order number, name, first name, address) cannot be returned.
Pack the items carefully and send them exclusively by registered mail to

I.MANAGEMENT
80 rue Curial
75019 PARIS

Please allow 30 working days for your return to be processed. Refunds will be made either :
- By a cheque for the purchase price of the product(s) purchased and sent to the billing address indicated at the time of ordering. Either
- By refunding a credit card that has already been charged.
The costs and risks associated with the return of the product shall be borne by the sender. The refund does not include the delivery costs.
In the case of free shipping, the flat-rate shipping cost is retained. This amount corresponds to the tariff in force on the day of the order.

However, the above-mentioned right of withdrawal is not applicable outside sales on the i.Management website. No withdrawal period is accepted in the case of direct purchases at i.Management's sales outlets, such as in shops, on its premises or any other designated premises, on i.Management's stands or any other designated stands at trade fairs and exhibitions. Delivery is made by handing over the product(s) directly to the buyer. It may also be carried out by sending the product(s) to the buyer after the direct sale to the buyer and on the above-mentioned sales sites. Any sale is then considered final. No retraction period is accepted.

General guarantee

No commercial guarantee other than the legal guarantees (articles L 211-1 to L 211-18 of the Consumer Code, guarantee against defects and hidden defects provided for by the Civil Code) is given by i.Management.
It is the responsibility of the customer to check the goods when they are picked up. In the event of damage or missing items, complaints about apparent defects or the non-conformity of the product(s) delivered, the customer shall make clear and precise reservations. It is up to the customer to provide any justification as to the reality of the anomalies noted. All reservations or claims must be addressed to i.Management within the time limits set out in Article L 133-3 of the French Commercial Code. The client has a period of 3 days from the date of delivery to make any complaints. Any complaint must be made in writing to the following address

I.MANAGEMENT 80 rue Curial 75019 Paris

Or by e-mail:
Any guarantee is excluded in the event of defects and deterioration resulting from external events, accidents, sabotage, or any event having the characteristics of force majeure.
Any guarantee is excluded in particular in the event that the products are stored by the consumer in a manner that is unsuitable for their nature or are used in abnormal conditions or conditions that do not comply with the nature, requirements or suitability for use of the product(s).

Conditions

1 / Products

Apart from the right of withdrawal and the legal guarantees mentioned above, any product return must be subject to the prior agreement of i.Management and meet the required conditions. Without prior agreement and/or compliance with the return conditions, any package will be refused by i.Management and reshipped at the sender's expense.
Concerning product exchanges, your returns can be sent at your expense up to 7 days after your delivery. The cost of the forwarding expenses is fixed and varies according to the country of the recipient. We reship exchanges the day after we receive them in our premises.
No exchanges will be accepted after this 7 day period. We only exchange unopened boxes.

2 / RETURNED AND UNCLAIMED PACKAGES

Packages not claimed by customers are returned to i.Management by the transport company after two weeks in the post office. i.Management then sends a message to the customer to inform him of the return of the package. The return of the parcel is the responsibility of the customer and corresponds to the costs actually incurred by i.Management.