Delivery & Return Conditions
OUR DELIVERY FEES IN FRANCE AND ABROAD
For France, the delivery is made by Colissimo (delivery without signature; delivery within 48 hours*).
Deliveries to French overseas departments and territories are made by Colissimo Export Outre Mer (72 hours*).
Deliveries to European countries (see Annex 1) are made by Colissimo Export International (delivery time 48 hours*).
(*) The estimated delivery time is to be taken into account the day management dispatches orders, i.e. the same day for orders validated before 12 noon, or the following day. Orders are not dispatched during weekends or on public holidays. Orders are not delivered on Saturdays and Sundays.
The estimated delivery time does not take into account unplanned delays that may prevent delivery in time (bad weather, momentary breakage, delay by customs for foreign countries and DOM TOM), nor delivery problems attributable to the carrier, nor those due to the client (incorrect or incomplete address). Any complaint must be addressed within ten days from the date of validation of the order.
If your country does not figure in the list (see appendix 1), please contact us about shipping costs.
i.Management gives the buyer a parcel tracking number when the parcel is shipped, and can inform the buyer at any time of its status thanks to the Colissimo tracking system.
When the item is available it will be sent to you within one working day after confirming your order.
If the product is not available, the customer will be informed as soon as possible by e-mail or telephone of the estimated delivery date.
For certain destinations, i.Management may use couriers other than Colissimo to deliver the parcel. i.Management will then communicate the information necessary to track the parcel by e-mail to the customer.
CONDITIONS OF RETURN
1/ Feedback and exchanges
Apart from the right of withdrawal and the legal guarantees mentioned above, any product return must be subject to the prior agreement of i.Management and meet the required conditions. Without prior agreement and/or compliance with the return conditions, any package will be refused by i.Management and reshipped at the sender's expense.
Concerning product exchanges, your returns can be sent at your expense up to 7 days after your delivery. The cost of the forwarding expenses is fixed and varies according to the country of the recipient. We reship exchanges the day after we receive them in our premises.
No exchanges will be accepted after this 7 day period. We only exchange unopened boxes.
2 / Returned and unclaimed parcels
Packages not claimed by customers are returned to i.Management by the transport company after two weeks in the post office. i.Management then sends a message to the customer to inform him of the return of the package. The return of the parcel is the responsibility of the customer and corresponds to the costs actually incurred by i.Management.